Shipping & Delivery Policy
1. Overview
This Shipping & Delivery Policy explains how we handle shipping for products purchased from Greco Pro via www.grecoproaudio.com. Please read this carefully to know what to expect when placing your order.
2. Scope of Items Shipped
This policy applies to all physical goods purchased on the Website, including (but not limited to), hardware add-ons, samples, or promotional materials.
3. Processing Times
- Order Confirmation: Orders are processed once payment is successfully received and verified.
- Standard Processing: Expect orders to be processed within 1–3 business days, unless otherwise indicated.
- Handling Delays: High-volume periods or stock shortages may extend processing up to 5 business days.
4. Shipping Destinations
- Currently, we offer shipping within India.
- Available Locations: All major cities and towns.
- Restricted Areas: Remote or restricted areas may require extended delivery time or incur additional charges. If an address is unserviceable, we’ll notify you immediately with options.
5. Delivery Timeframes
- Standard Delivery: Usually takes 3–7 business days for metro and urban areas.
- Regional Locations: Expect delivery within 5–10 business days.
- Expedited Options: Available in select regions—see the "Shipping Options" section for details.
6. Shipping Options & Charges
- Shipping charges are displayed during checkout and are based on the shipping method, weight, and destination.
- Promotional Free Shipping applies only when the order meets the specified minimum value after all discounts.
7. Order Tracking
Once your order ships, you'll receive a notification email (or SMS) with your tracking number and courier details. Use this link to monitor your shipment in real time.
8. Invalid or Undeliverable Addresses
- If a delivery fails due to an incorrect or incomplete address, you are responsible for any additional shipping or redirection charges.
- For a lost or returned shipment, contact our Customer Support to arrange re-shipment or refund, depending on availability.
9. International Shipping
urrently, we are not offering international shipping. This may change in the future; stay tuned for announcements or contact us for bulk/international shipment inquiries.
10. Shipping Delays & Exceptions
Delays may occur due to:
- Courier carrier limitations (e.g., natural disasters or local holidays)
- Public holidays or unexpected events, If delays happen, we’ll notify you promptly and aim to resolve the situation as quickly as possible.
11. Cancellations & Refunds (Before Shipment)
- If you cancel before your order is shipped, we'll issue a full refund via your original payment method.
- In case of discounts or coupons, any special promotional value may be deducted from the refund total.
12. Damaged or Missing Items
If an item arrives damaged or is missing:
- Email or call customer support within 7 days with order details and supporting photos.
- We will either offer a replacement, credit, or refund—subject to stock availability.
- For partial shipments, you will only be charged for items successfully delivered.
13. How to Contact Us
Customer Support
14. Policy Updates
We may modify this policy over time to improve service or align with operational changes. Any updates will be posted on this page and effective immediately upon publishing.
