Cancellation & Refund Policy

1. Overview

This Cancellation & Refund Policy explains your rights and obligations regarding order cancellations, returns, and refunds for purchases made on Greco Pro via www.grecoproaudio.com. Please read carefully before placing your order.

2. Order Cancellation

2.1 Before Shipment

• Customers may cancel their order within 24 hours of purchase, provided the order has not yet been dispatched.
• To initiate cancellation, please email our support team at info@grecoproaudio.com, including your Order Number, Order Date, and Reason for Cancellation.
• If the cancellation is processed successfully, a full refund will be issued using your original payment method. It typically takes 3–5 business days for the amount to reflect in your account.

2.2 After Shipment

• Once your order has been shipped, cancellation is no longer possible.
• In case you still wish to cancel, please reach out to customer support immediately to explore return options once delivery has occurred.

3. Return Policy

3.1 Eligibility for Returns

Returns are accepted within 7 days of delivery if:

• Items are unused, unopened, and in the original condition and packaging.
• Return requests are accompanied by the invoice/order confirmation.
• Certain items may be non-returnable (e.g., customized products, perishables); please specify such exclusions here if applicable.

3.2 How to Return

• Contact customer support at info@grecoproaudio.com with your Order Number, Date of Delivery, and Reason for Return.
• Upon approval, instructions for return shipping and the address will be provided.
• Return Shipping Charges: Unless the product is defective or sent in error, return shipping costs are the responsibility of the customer.

4. Refund Process

4.1 Inspection and Approval

• Once we receive the returned item, our team will inspect it within 3–5 business days.
• A refund or exchange will be processed after confirming the item’s condition.

4.2 Refund Timing

• Approved refunds are issued via your original payment method within 5–7 business days of approval.
• The actual time taken for the refund to appear in your account depends on your bank or payment provider.

4.3 Partial Refunds or Denials

• If the returned item is damaged, not in original condition, or missing original packaging, the refund may be partially reduced or denied.
• In such cases, we will contact you to discuss options.

5. Refunds for Promotional or Discounted Purchases

For orders placed using promotional discounts, coupons, or bundled offers:

• If partially canceled or returned, refund amounts will reflect the discounted value of the returned items.
• Any applicable service fees or special discounts may be prorated or non-refundable, depending on their terms.

6. Order Replacements

• For items received as defective, damaged, or incorrect, we will arrange replacements—subject to stock availability.
• Please report such issues within 3 days of delivery, including clear photos or videos.